Excavators may make routine requests (at least 48 hours lead time) and receive information by fax. This procedure can take the place of making phone calls to the one call center. The faxes are sent to MUWV on an 800 number and replies to such requests will be faxed back to the originator with the serial number of the request and the names of the members notified. This is a free service.

To obtain the necessary forms and a copy of a fax agreement, you can download them by clicking here for the MS Word document form or by clicking here for the Adobe Acrobat form or by calling MUWV at 304-345-3959.

Fax-A-Locate requests must be submitted on the form provided. No other forms will be accepted.

1. Location requests may be transmitted to One Call Systems, Inc. (OCS) 24 hours/day, 365 days/year. The phone number to be used for this purpose is 1-800-217-3720. Only Routine messages which give the proper forty-eight (48) hours notice before the start of excavation and are located within the State of West Virginia are acceptable.
    
2. OCS reserves the right to return a location request(s) to the company or individual submitting it due to insufficient or vague information.
    
3. Location requests received between the hours of 8:00 am and 5:00 pm (Eastern Time Zone) will be entered into the system within two (2) hours of receipt of the locate(s). This two (2) hour delay must be calculated when determining the starting date and time for each job.
    
4. OCS reserves the right to reject or terminate any company's agreement to use the Fax-A-Locate service.
    
5. Participating utilities/contractors must transmit a cover sheet with all location requests detailing the number of locates. Each company office must use one (1)* standard telephone number in order to ensure that the computer accesses your correct contractor information. All Fax-A-Locate requests submitted in this manner must be typewritten on a specified form as supplied by OCS. OCS will then return a processed form with the assigned start date and time, their serial number(s), and a list of member utilities notified. Any utilities who are not members of Miss Utility of West Virginia, Inc. must be contacted directly by the originator of the location request(s). The sender of the Fax-A-Locate request assumes all responsibility for non-notification until they receive an acknowledgement from OCS in the form of a return fax which will assign a serial number to their job(s).

Routine requests (those made with at least 48 hours before start time) for line locations for excavation or demolition work can be made by our Fax-A-Locate system. This system is limited to pre-registered users who follow all guidelines. Please see the Fax-A-Locate Agreement above to register and see the guidelines.

If you have previously registered, you may click here to download the necessary form.