• ONTRY - (ONline Ticket EntRY) http://ontry.1-call.com - One Call Systems has produced a new ticketing tool for use by excavators. This new product replaces the traditional Email-A-Locate with the convenience and usability of a web based interface. Once an excavator is registered with this new site, they will use their assigned username and password to login. The user can then enter specific information required to complete the locate request by utilizing easy-to-operate drop-down menus. The website has internal controls to ensure that the information you enter is accurate and complete. ONTRY is currently limited to routine locate tickets. 
   

• I.B.I.S. (Internet-Based Input System) allows individual users to enter valid tickets without dealing directly with a customer service representative. OCS has designed this user-friendly software specifically for moderate to high-volume users of the call center, in order to save you time on the phone.

  With the IBIS software, you’ll be able to:

  • Enter your information into a ready-made, easy to use template
  • Use the same up-to-date mapping system the CSR’s using to identify your work site
  • Create multiple tickets and transmit them all at once
  • Receive confirmation numbers for all tickets within a matter of seconds
  • Receive a list of all utilities being notified on each ticket
  • Save your tickets / work orders on your computer in a database
  • Print tickets when needed
  • Search easily and quickly the tickets saved in your database, without having to flip through pages and pages

  What’s the best part of IBIS? It’s totally free. No start up fee. No training fee. Your only investment will be a training session.

  Once this is completed, you’re on your way to enter your own tickets. If you have access to the Internet, there’s no reason why this system can’t work for you.

  If you are interested in learning more about the software, or have any questions, please contact: 

  Jeff Tatusko - (PGH) Special Projects Manager - Jeff has been with OCS for over 7 years. He is responsible for oversite of the remote ticketing service.

  Phone: 412-415-5089
  Email: jtatusko@1-call.com

One Call Systems can receive grid data in the formats that follow. For all of these formats, map projection and datum is required.

• GIS Applications 
• Mapinfo TAB Files
• Mapinfo Mid/Mif files
• ArcInfo EOO files
• Arcview Shape files

Survey/Design Applications: Please contact Mapping Operations Manager at 412-415-5052 before sending. These 3 formats must have geographical information embedded in the file.

• AutoCad DXF or DWG files, (ver. 12, 13, 14).
• Microstation DGN files
• State-of-the-Art Mapping and Database

1. Screen 'N Go! - This product is a complete ticket management system. It electronically recieves tickets, automatically maps, and saves to a database. This time saving software can be very helpful to your operator.
2. Facility Manager - This software is a GIS based Management Solution. It is a great solution for any One Call Member's Data Management needs. It can Import/Export your facility data with accuracy. You can visualize where your facilities are in relation to the geographical features such as streets, water, county and township boundaries, telephone exchange areas, and so on. Modifying and maintaining your one call database can't be easier than with data visualization power.
3. Ticket Pro - This product uses a database management system software that will enable you to organize your tickets so you can edit, sort, and file them.
4. Ticket Master - This software is used on your smart receiver to receive your tickets, making you paper free.

Under state law, some underground owner/operators are exempt, namely private water companies, municipalities and gas gathering companies. However, many are joining Miss Utility on a voluntary basis.

The Customer Support Department is a valuable asset to MUWV members. They monitor applications so that tickets are processed and transmitted properly. With this in mind, Customer Support is available for the following:

• Assist members with equipment problems
• Resend tickets
• Resend audits
• Perform ticket searches. (also see One Call Ticket Search)

Please Call Customer Support at: 412-415-5068 or 412-415-5066.