Sunday, September 05, 2010    
  MEMBERS  
BECOME A MEMBER
BECOME A MEMBER
Please fill out this contact information form and you will be contacted about becoming a member.
I.B.I.S.
I.B.I.S.
I.B.I.S. (Internet-Based Input System) allows individual users to enter valid tickets without dealing directly with a customer service representative. OCS has designed this user-friendly software specifically for moderate to high-volume users of the call center, in order to save you time on the phone.
ONE CALL TICKET SEARCH
ONE CALL TICKET SEARCH
The One Call Ticket Search and Positive Response website provides powerful tools with which to search for, review, print and respond to your West Virginia tickets.
ONLINE TICKET ENTRY
ONLINE TICKET ENTRY
ONTRY (online ticket entry) replaces the traditional Email-A-Locate with the convenience and usability of a web-based interface. The excavator can enter specific information required to complete the locate request by utilizing easy-to-operate drop-down menus.
ORDER PAPER MAPS
ORDER PAPER MAPS
You can now order helpful and affordable paper grid maps to be used for MUWV call center dig requests.
REQUEST A SAFETY MEETING
REQUEST A SAFETY MEETING
Schedule a safety meeting for your company.
REVIEW LOCATE RECEIVER INFORMATION
REVIEW LOCATE RECEIVER INFORMATION
Use this form if you want to review the current settings for your receiver site (where you receive your locates).
UPDATE LOCATE RECEIVER INFORMATION
UPDATE LOCATE RECEIVER INFORMATION
Use this form if the only changes are to the receiver site (where you receive your locates).
UPDATE DATABASE OPTIONS
UPDATE DATABASE OPTIONS
Use this form to refine your database, make the coverage area smaller or larger, or just visualize the coverage area for your facilities.
UPDATE MEMBER INFORMATION
UPDATE MEMBER INFORMATION
Use this form to update your existing contact personnel and communication preferences.
QUICK SEARCH  QUICK SEARCH  
YEAR TICKET #
FREQUENTLY ASKED QUESTIONS  FREQUENTLY ASKED QUESTIONS  

Click here to expand contentClick here to collapse content  01. Is there an easier way to enter data for remote ticket entry?

  • ONTRY - (ONline Ticket EntRY) http://ontry.1-call.com - One Call Systems has produced a new ticketing tool for use by excavators. This new product replaces the traditional Email-A-Locate with the convenience and usability of a web based interface. Once an excavator is registered with this new site, they will use their assigned username and password to login. The user can then enter specific information required to complete the locate request by utilizing easy-to-operate drop-down menus. The website has internal controls to ensure that the information you enter is accurate and complete. ONTRY is currently limited to routine locate tickets. 
     

  • I.B.I.S. (Internet-Based Input System) allows individual users to enter valid tickets without dealing directly with a customer service representative. OCS has designed this user-friendly software specifically for moderate to high-volume users of the call center, in order to save you time on the phone.

    With the IBIS software, you’ll be able to:

    • Enter your information into a ready-made, easy to use template
    • Use the same up-to-date mapping system the CSR’s using to identify your work site
    • Create multiple tickets and transmit them all at once
    • Receive confirmation numbers for all tickets within a matter of seconds
    • Receive a list of all utilities being notified on each ticket
    • Save your tickets / work orders on your computer in a database
    • Print tickets when needed
    • Search easily and quickly the tickets saved in your database, without having to flip through pages and pages

    What’s the best part of IBIS? It’s totally free. No start up fee. No training fee. Your only investment will be a training session.

    Once this is completed, you’re on your way to enter your own tickets. If you have access to the Internet, there’s no reason why this system can’t work for you.

    If you are interested in learning more about the software, or have any questions, please contact: 

    Jeff Tatusko - (PGH) Special Projects Manager - Jeff has been with OCS for over 7 years. He is responsible for oversite of the remote ticketing service.

    Phone: 412-415-5089
    Email: jtatusko@1-call.com

Click here to expand contentClick here to collapse content  02. What Mapping formats can One Call receive data in?

One Call Systems can receive grid data in the formats that follow. For all of these formats, map projection and datum is required.

  • GIS Applications 
  • Mapinfo TAB Files
  • Mapinfo Mid/Mif files
  • ArcInfo EOO files
  • Arcview Shape files

Survey/Design Applications: Please contact Mapping Operations Manager at 412-415-5052 before sending. These 3 formats must have geographical information embedded in the file.

  • AutoCad DXF or DWG files, (ver. 12, 13, 14).
  • Microstation DGN files
  • State-of-the-Art Mapping and Database

Click here to expand contentClick here to collapse content  03. Does One Call have any software that manages Mapping and Database operation?

  1. Screen 'N Go! - This product is a complete ticket management system. It electronically recieves tickets, automatically maps, and saves to a database. This time saving software can be very helpful to your operator.
  2. Facility Manager - This software is a GIS based Management Solution. It is a great solution for any One Call Member's Data Management needs. It can Import/Export your facility data with accuracy. You can visualize where your facilities are in relation to the geographical features such as streets, water, county and township boundaries, telephone exchange areas, and so on. Modifying and maintaining your one call database can't be easier than with data visualization power.
  3. Ticket Pro - This product uses a database management system software that will enable you to organize your tickets so you can edit, sort, and file them.
  4. Ticket Master - This software is used on your smart receiver to receive your tickets, making you paper free.

Click here to expand contentClick here to collapse content  04. Why aren't all underground utility owner/operators members of Miss Utility?

Under state law, some underground owner/operators are exempt, namely private water companies, municipalities and gas gathering companies. However, many are joining Miss Utility on a voluntary basis.

Click here to expand contentClick here to collapse content  05. How can customer service help me? How can I contact them?

The Customer Support Department is a valuable asset to MUWV members. They monitor applications so that tickets are processed and transmitted properly. With this in mind, Customer Support is available for the following:

  • Assist members with equipment problems
  • Resend tickets
  • Resend audits
  • Perform ticket searches. (also see One Call Ticket Search)

Please Call Customer Support at: 412-415-5068 or 412-415-5066.
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